Terms of Service
Effective Date: August 21, 2026
Last Updated: August 21, 2026
Legal Entity: IT Unlocked LLC
Jurisdiction: Colorado, United States
Website: www.itunlocked.com
Email: info@itunlocked.com
Phone: +1 (720) 689-8923
These Terms are intended for publication on the IT Unlocked website and govern use of the public website and online resources. Separate written agreements govern consulting, managed services, and other professional engagements.
1. About IT Unlocked
IT Unlocked LLC is a Colorado limited liability company providing technology strategy, advisory, assessment, education, cybersecurity, governance, AI readiness, cloud, managed IT, and related business and technology services.
Information presented on this website is intended to help business owners, executives, technology leaders, and other users better understand technology strategy and management. Website content is provided for general informational and educational purposes unless expressly stated otherwise.
2. Acceptance of These Terms
These Terms of Service (“Terms”) govern your access to and use of the IT Unlocked website at www.itunlocked.com, including its pages, content, assessments, downloads, resources, forms, tools, and other online services operated by IT Unlocked LLC (“IT Unlocked,” “we,” “us,” or “our”).
By accessing or using this website, you agree to these Terms. If you do not agree with these Terms, please do not use the website.
3. Website Use Does Not Create a Consulting Relationship
Your use of this website, completion of an assessment, download of a resource, submission of a contact form, subscription to communications, or purchase of educational material does not by itself create a client, consultant, fiduciary, professional advisory, or other professional services relationship between you and IT Unlocked.
A professional services relationship is established only through a separate written agreement accepted by IT Unlocked and the client. Consulting engagements, workshops, assessments, managed advisory services, fractional or virtual CIO services, cybersecurity services, managed IT services, cloud services, and other professional services may be subject to separate agreements, statements of work, proposals, or service terms.
If there is a conflict between these Terms and a separately executed professional services agreement, the executed agreement will govern the applicable professional services.
4. Educational and Informational Content
IT Unlocked provides articles, guides, frameworks, maturity models, assessments, recommendations, examples, templates, presentations, videos, downloads, and other educational materials. This content is provided for general informational purposes.
Technology environments vary significantly between organizations. Information presented through the website should not be treated as a substitute for an assessment of your organization’s specific technology environment, business requirements, security risks, regulatory obligations, or operational circumstances. You are responsible for determining whether information obtained from IT Unlocked is appropriate for your particular situation.
5. No Guarantee of Results
IT Unlocked may discuss potential business outcomes associated with technology strategy, cybersecurity improvements, AI adoption, governance, operational improvements, modernization, cost optimization, or other technology initiatives. These discussions describe potential outcomes and do not constitute guarantees.
Actual results depend on many factors outside IT Unlocked’s control, including an organization’s existing technology environment, management decisions, employees, vendors, budget, implementation quality, market conditions, security threats, regulatory requirements, and other circumstances.
IT Unlocked does not guarantee specific financial, operational, security, compliance, technology, or business results from the use of information provided through this website.
6. Technology and Cybersecurity Disclaimer
No technology environment can be guaranteed to be completely secure, available, resilient, or free from vulnerabilities.
Information provided by IT Unlocked regarding cybersecurity, governance, risk management, artificial intelligence, cloud technology, infrastructure, or other technology topics is intended to support informed decision-making but does not constitute a guarantee against cyberattacks, data breaches, system failures, regulatory violations, or other technology-related events.
You remain responsible for implementing appropriate technical, administrative, operational, and security controls within your organization.
7. Assessments and Maturity Models
IT Unlocked may provide online assessments, questionnaires, scoring tools, technology maturity models, benchmarking tools, or similar resources. Results produced by these tools are intended to provide directional guidance and facilitate discussion.
Assessment results are based on the information provided by the user and the methodology used by IT Unlocked. They should not be considered a certification, audit, compliance determination, security guarantee, valuation, or comprehensive technical assessment unless expressly stated in a separate written agreement.
IT Unlocked may modify its assessment methodologies, maturity models, scoring systems, questions, recommendations, and benchmarks as its frameworks evolve.
8. Artificial Intelligence Content
IT Unlocked may provide information concerning artificial intelligence technologies and may use AI-assisted technologies in connection with certain website, research, analysis, or business functions.
Artificial intelligence technologies can produce incomplete, inaccurate, outdated, or unexpected results. Users should independently evaluate important information and should not rely solely on AI-generated or AI-assisted information when making significant business, financial, legal, security, personnel, or technology decisions.
9. Intellectual Property
Unless otherwise stated, the website and its content are owned by or licensed to IT Unlocked LLC and are protected by applicable intellectual property laws. This includes written content, graphics and illustrations, videos and presentations, assessments, technology maturity models, frameworks and methodologies, reports, templates, worksheets, training materials, downloads, branding, logos, website design, and other proprietary materials.
You may access and use website materials for your own legitimate personal or internal business purposes unless otherwise stated.
Without prior written permission from IT Unlocked, you may not republish substantial portions of our content; sell or commercially redistribute our materials; remove copyright or proprietary notices; present our frameworks or materials as your own; reproduce our assessments or methodologies for commercial purposes; create competing commercial products substantially derived from proprietary IT Unlocked materials; or use our content to train, develop, fine-tune, or improve an artificial intelligence model or commercial dataset.
Nothing in these Terms transfers ownership of IT Unlocked intellectual property to you.
10. Books and Published Materials
Books, guides, publications, and other materials authored or published by IT Unlocked or its principals may be subject to separate copyright protections and purchase terms.
Purchasing or accessing such materials does not grant permission to reproduce, distribute, republish, or commercially exploit them except as permitted by applicable copyright law or expressly authorized in writing.
References to third-party retailers or marketplaces are provided for convenience. Purchases made through third-party platforms may also be governed by the terms and policies of those platforms.
11. Downloads and Free Resources
IT Unlocked may provide complimentary reports, guides, templates, assessments, checklists, or other downloadable resources. Unless expressly stated otherwise, these materials are licensed for your personal or internal organizational use only.
Providing a resource at no charge does not place that material in the public domain and does not waive IT Unlocked’s intellectual property rights.
12. User Submissions
You may provide information to IT Unlocked through contact forms, assessment forms, registration pages, questionnaires, email subscriptions, or other website functionality. You agree that information you intentionally submit is accurate to the best of your knowledge and that you have authority to provide it.
You should not submit passwords, private encryption keys, Social Security numbers, payment card numbers, protected health information, confidential client data, or other highly sensitive information through general website forms unless IT Unlocked specifically requests such information through an appropriate secure mechanism.
Our collection and handling of personal information is addressed in our Privacy Policy.
13. Accounts and Registered Users
Certain website features may require registration or creation of an account. If you create an account, you are responsible for providing accurate information, maintaining the confidentiality of your login credentials, preventing unauthorized use of your account, and promptly notifying IT Unlocked if you believe your account has been compromised.
You may not attempt to access another user’s account or restricted areas of the website without authorization. IT Unlocked may suspend or terminate access when reasonably necessary to protect the website, its users, its intellectual property, or its systems.
14. Acceptable Use
You agree not to use the website to violate applicable law; attempt unauthorized access to systems or information; circumvent security controls; introduce malicious software or harmful code; interfere with website availability or performance; conduct unauthorized vulnerability scanning or penetration testing; scrape or harvest information at a scale that materially interferes with the website; impersonate another person or organization; infringe intellectual property rights; or use the website for fraudulent, abusive, or unlawful purposes.
We reserve the right to restrict access where we reasonably believe these Terms have been violated.
15. Third-Party Websites and Services
The website may contain links to third-party websites, products, platforms, applications, retailers, vendors, or services. These links are provided for convenience and informational purposes.
IT Unlocked does not control third-party services and is not responsible for their content, availability, security, privacy practices, pricing, representations, products, or services. Your interactions with third parties are governed by the applicable third party’s own terms and policies.
16. Affiliate and Referral Relationships
IT Unlocked may occasionally recommend products, services, books, software, platforms, or vendors. Where required by applicable law, IT Unlocked will disclose material affiliate, referral, sponsorship, or other commercial relationships associated with a recommendation.
Unless expressly stated otherwise, the inclusion or discussion of a third-party product or service does not constitute a guarantee or warranty regarding that product or service.
17. Purchases and Payments
Certain products or services may be offered for purchase directly through the website or through third-party payment or commerce platforms. Pricing, payment requirements, cancellation terms, refund policies, and other transaction-specific conditions may be displayed at the time of purchase or contained in a separate agreement.
You agree to provide accurate billing and payment information for transactions you initiate. If a transaction is processed by a third-party payment provider, your payment information may be processed directly by that provider under its applicable terms and privacy policy.
18. Workshops, Consulting, Managed IT, and Professional Services
Descriptions of consulting services, workshops, assessments, managed advisory services, executive technology strategy services, cybersecurity and governance services, AI readiness services, cloud services, managed IT services, fractional CIO services, and similar offerings on the website are general descriptions.
Specific scope, deliverables, responsibilities, schedules, service levels, fees, payment terms, confidentiality obligations, intellectual property rights, warranties, limitations of liability, and termination provisions will be defined in the applicable proposal, statement of work, master services agreement, managed services agreement, or other written agreement.
Website descriptions do not constitute a binding offer to provide professional services.
19. Availability of the Website
We work to maintain the availability and accuracy of the website but do not guarantee uninterrupted access. The website or individual features may occasionally be unavailable because of maintenance, upgrades, technical problems, security concerns, third-party outages, or circumstances outside our control.
We may modify, discontinue, replace, or restrict website functionality at any time.
20. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
IT UNLOCKED DISCLAIMS WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND AVAILABILITY.
IT UNLOCKED DOES NOT WARRANT THAT THE WEBSITE WILL BE ERROR-FREE, UNINTERRUPTED, COMPLETELY SECURE, OR FREE FROM HARMFUL COMPONENTS.
Nothing in this section excludes warranties or rights that cannot lawfully be excluded.
21. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IT UNLOCKED LLC AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE WEBSITE OR ITS CONTENT, INCLUDING LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITIES, DATA, GOODWILL, OR BUSINESS INTERRUPTION.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IT UNLOCKED’S TOTAL LIABILITY ARISING FROM YOUR USE OF THE PUBLIC WEBSITE WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID IT UNLOCKED SPECIFICALLY FOR THE WEBSITE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM DURING THE PRECEDING TWELVE MONTHS OR $100.
Limitations applicable to professional consulting or managed services engagements will be governed by the applicable written services agreement. Some jurisdictions do not permit certain limitations of liability, so portions of this section may not apply to you.
22. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless IT Unlocked LLC and its owners, officers, employees, contractors, and agents from claims, damages, liabilities, costs, and reasonable expenses arising from your unlawful use of the website, your material violation of these Terms, or your infringement of another person’s rights.
23. Privacy
Your use of the website is also subject to the IT Unlocked Privacy Policy. The Privacy Policy describes how IT Unlocked collects, uses, stores, shares, and protects personal information associated with the website.
Where applicable, users may have rights regarding their personal information under state, federal, or international privacy laws.
24. Electronic Communications
When you contact IT Unlocked electronically, register for resources, or otherwise provide your email address, you consent to receive transactional communications reasonably necessary to respond to your request or provide the requested service.
Marketing communications will be handled in accordance with applicable law. Where provided, you may unsubscribe from marketing communications using the unsubscribe mechanism contained in those communications. Unsubscribing from marketing communications may not prevent us from sending transactional, administrative, security, or service-related communications.
25. Copyright Complaints
IT Unlocked respects intellectual property rights. If you believe material appearing on the website infringes your copyright or other intellectual property rights, contact IT Unlocked at info@itunlocked.com with sufficient information to identify the material and explain the basis of your claim.
26. Changes to These Terms
IT Unlocked may update these Terms periodically to reflect changes in our website, services, business practices, or legal requirements. When material changes are made, the “Last Updated” date at the beginning of these Terms will be revised.
Your continued use of the website after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
27. Governing Law and Venue
These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law principles.
To the extent permitted by applicable law, any legal proceeding arising solely from these Terms or use of the website will be brought in a court of competent jurisdiction in the State of Colorado.
Nothing in these Terms limits any rights a consumer may have regarding jurisdiction or venue that cannot legally be waived.
28. Severability
If any provision of these Terms is determined to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.
29. No Waiver
A failure by IT Unlocked to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
30. Entire Agreement
These Terms, together with the Privacy Policy and any additional website-specific terms presented to you, constitute the agreement between you and IT Unlocked regarding use of the website. Separate executed agreements govern professional services purchased from IT Unlocked.
31. Contact IT Unlocked
IT Unlocked LLC
Colorado, United States
Website: www.itunlocked.com
Contact: www.itunlocked.com/contact
Email: info@itunlocked.com
Phone: +1 (720) 689-8923
Questions regarding these Terms may be submitted using the contact information above.
Legal review recommended before publication. This document is a business-ready draft and is not a substitute for advice from qualified legal counsel regarding IT Unlocked LLC’s specific operations, contracts, privacy obligations, or regulatory requirements.